Shipping
&Returns

We pack your stuff with extra care and get it to you just as fast as we can. Need to return...we make that easy too!

Shipping

SHIPPING METHODS
The following shipping methods are currently available:

Shipping destinations within the contiguous U.S.

All orders are shipped within 1-3 business days of placing an order (excludes Saturday & Sundays). The date you receive your order will depend on the shipping method you select. Please allow up to 7 business days to receive your order. Free shipping only to US.

Merchandise Total4-7 business days
Up to $149.99USPS/Fedex Rates
$150 and upFREE!


Shipping to Alaska, Hawaii & International

All orders are shipped within 4-7 business days of placing an order (excludes Saturday & Sundays). The date you receive your order will depend on the shipping method you select. Please allow up to 21 business days to receive your order (depends on location). No free shipping to international destinations.

International orders may be subject to further verification and may be cancelled at our discretion.

International shipping to: Australia, Austria, Brazil, Canada, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Sweden, Switzerland, UK

Fedex Ground Transit Times

USPS Priority Mail Transit Times

IMPORTANT!
- Your billing address must exactly match the location where your credit card bill is sent.
- For orders that contain multiple items, you may receive each item separately, on different dates.
- International Shipping: Customer is responsible for GST, VAT and/or all applicable taxes & fees.
- Must be 21 years or older to accept shipment upon delivery. Age verified by carrier.

TRACKING YOUR ORDER
Once you have submitted your order, you will receive an order confirmation email to confirm that your order has been received. This email will contain your order number. You will need that along with your email address to track your order.

You can track your order online or by calling 1.844.274.4534, toll-free.

 

Easy Returns

If you’re not satisfied, return within 30 days for a full refund!

We want you to be fully satisfied with every item you purchase from TheHookahStore.com. If, for whatever reason, you are not satisfied with your purchase, we will accept returns for 30 days after purchase if the following conditions are met:

- All items must be unused.
- All Items must be in their original packaging.

Returns will be credited to original payment method used.


RETURN PROCESS
To return a product please contact us with your order information. We'll respond within 24-48 business hours with a Return Authorization and instructions.

- Returns sent back without a Return Authorization will not be accepted.
- Returns may be subject to a 15% restocking fee.
- Refunds of shipping costs will only be issued if the shipment is a result of our error.